Effective Date: January 1, 2025

Governing Law: Commonwealth of Pennsylvania

1. Introduction

Swiftly ("we," "our," or "us") is committed to protecting the privacy of our users ("you," "your").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, applications, AI agents, and related services.

2. Information We Collect

- Personal Information: Name, email, phone, billing details, and other identifiers when you create an account or subscribe to services.

- Payment Information: Processed securely via Stripe; Swiftly never stores raw card details.

- Usage Data: Logs of interactions with AI agents, chat/voice transcripts, and analytics on engagement.

- Technical Data: IP addresses, browser/device type, cookies, and similar identifiers.

- Customer Data: If you upload or connect client/customer data, Swiftly processes it solely on your behalf as a data processor.

3. How We Use Information

- Provide and improve Swiftly's AI communication and marketing tools.

- Facilitate billing, subscriptions, and payments via Stripe.

- Ensure compliance with legal, regulatory, and fraud prevention obligations.

- Conduct analytics to optimize features and user experience.

- Communicate with you about account updates, product features, and promotions (opt-out available).

4. Data Sharing

We may share data with:

- Service Providers (e.g., Stripe for payments, hosting providers for storage).

- Legal/Regulatory Authorities if required by law.

- Business Transfers in case of merger, acquisition, or sale of assets.

We do not sell your data to third parties.

5. AI, Voice & Communication Data

Swiftly provides AI-powered chat and voice agents. We process transcripts, call recordings, and AI-generated responses only to deliver services.

Users are responsible for informing and obtaining consent from their customers before recording or processing conversations, where legally required.

Swiftly disclaims liability for miscommunications, inaccuracies, or compliance issues arising from AI or voice agent interactions.

6. Data Security

- All communications are encrypted (TLS/SSL).

- Payment data is tokenized; Stripe maintains PCI DSS compliance.

- Access to personal data is role-based and logged.

- We implement strict safeguards against unauthorized access.

7. Data Retention

- Account and payment data: retained as required by tax and financial regulations.

- Chat/voice agent data: retained per user settings or until deletion request.

- Deleted accounts: anonymized or erased within 30 days, except where legally required.

8. Your Rights

Depending on your jurisdiction, you may request:

- Access, correction, or deletion of personal data.

- Restriction of processing or data portability.

- Opt-out from marketing communications.

Requests: privacy@myswiftly.app.

9. Children's Privacy

Swiftly is not intended for use by individuals under 18. We do not knowingly collect information from children.

10. International Data Transfers

Your data may be stored or processed in jurisdictions outside your country. We ensure such transfers comply with applicable laws.

11. Updates

We may update this Privacy Policy. Continued use of Swiftly after updates constitutes acceptance.